Chapter 1 General 


SC Make a Wish SRL, Galati, 31, Anul Revolutiei 1848 str, 800135, Romania, band@bandofcreators.com, the owner of the brand “BAND OF CREATORS” (hereinafter called "Band of Creators” or “we”) runs an online shop under the internet address www.bandofcreators.com (hereinafter called "website"). All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.

Chapter 2 Property - Copyright & Trademark

SC Make a Wish SRL is the owner of the web site BANDOFCREATORS.COM and its contents. This includes, but is not limited to, the documentation, images, characters, design and format scripts. The material included in the web site BANDOFCREATORS.COM is protected by copyright.

 

This website is for your personal non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity. 

To report any copyright violation please contact us at band@bandofcreators.com

 

Capter 3 Important Notes

3.1. The articles offered on www.bandofcreators.com are presented as digital photographs depicting the existing merchandise. Slight differences between the photographs and reality do not constitute a defect of the ordered merchandise.

3.2. Please note that the articles presented on www.bandofcreators.com may no longer be available at the time of the customer’s visit to our site, and the respective prices might have changed. All prices are listed in Euro and RON incl. VAT. No extra shipping cost will be charged if not specified otherwise. The online paid transactions will be charged in EUR or RON, as specified on the Payu website at checkout. The prices in RON are available only for payments and deliveries in Romania. The prices and payments in EUR are valid for deliveries in the countries specified on the website, except Romania. We reserve the right not to accept orders from certain countries, if not listed in the list of countries specified at “free delivery” option.

3.3. Band of Creators is entitled to perform partial deliveries.

3.4. Coupon codes and certificates are valid for 6 months from the date of purchase and cannot be returned.

Chapter 4 Delivery and Shipment

4.1. Worldwide shipping is provided via different carriers. Band of Creators bears the risk of transportation.

4.2. The merchandise will be ready for shipment one day after your order was placed for the items available in stock or several days, if ordered form the designers. Upon dispatch, your parcel will arrive in 1 to 15 days, depending on the shipping method and the destination, unless it was agreed otherwise. The customer will accept the order if the timing is shorter that mentioned on the website.

Chapter 5 Payment 

You may pay for your order at Band of Creators with any credit card, by cash on delivery, with gift certificates or partially with coupon codes. The payments by card will be made in RON at the exchange rate of the ecommerce payment solution supplier: Payu Romania  http://www.payu.ro. The cash on delivery is available only for Romania and will be charged in RON only. 

Chapter 6 Retention of Title

Band of Creators reserves the right to retain title and ownership of any and all articles supplied until such time as full payment has been received, unless delivered as cash on delivery.

Chapter 7 Conclusion of Contract

7.1. A contract between you and Band of Creators shall come into effect upon placing an order on the website. By submitting the ordering form provided on our website, you make a binding offer to us to conclude the contract. Your order has been placed once you have entered all the information that is required for the ordering process, and subsequently sent us the ordering form by clicking “submit order”.

7.2. Band of Creators shall be entitled to reject an order placed by you without stating any reasons. This shall apply particularly in those cases, where there are well-founded suspicions that the ordered articles are to be sold to third parties on a commercial basis. If an order is rejected, the person who has submitted the order will be informed in written and, if she has already paid by vard or bank transfer, the amount will be fully refunded.

Chapter 8 Saving of Contract

We save your ordering data. If you wish to have a hard copy of your order, you have the ability to print out the "order confirmation". You will receive the order confirmation with all given data by email that may be printed out.

Chapter 9 Customer Queries on Orders and/or Complaints

If you have any queries on orders and/or complaints, please contact us at band@bandofcreators.com

Chapter 10 Warranty

10.1 All products sold on this website are brand new and from authorized sources by each producer. Before dispatch, all products are carefully examined in order for you to receive them in the best conditions. However, if you have any claims due to manufacturer defect, we will arrange to have your product replaced free of charge.

10.2 All products sold on this website have a 30 days guarantee period. Warranty applies only to products who were used according to their initial destination, who have no external flaws and are accompanied by an invoice issued by SC Make a Wish SRL. In lack of a guarantee certificate, the invoice will be considered a warranty document.
 

Chapter 11 Return instructions

11.1 Right to return 

The customers may return merchandise they have received within a period of 14 days. The period commences at the moment the customer has received the merchandise. 

In Roamnia the return fee is zero. The returns are assisted. For asistance, please contact us at band@badofcreators.com and we will arrange all the necessary details for the return.
We agree on one day/ hour pickup with one of our courriers. 

If the pickup does not succeed by the fault of the customer, we will not arrange another pickup. The customer will arrange the return on his own and will pay for the delivery. The customer will bare the costs and the transportation risks of any return. The return shipment must be addressed to SC Make a Wish SRL, 14 Benjamin Franklin, Bucharest, Romania, unless otherwise agreed in writing between Band of Creators and the customer.

11.2 Consequences of a return

In case of an effective return any payments received or, if applicable, any benefits achieved by use of the goods must be returned by both parties. In the event that the goods have deteriorated or for use (i.e. benefits from use) that cannot be reimbursed fully or partially or only in an impaired condition, you will have to pay an appropriate compensation. You will only have to pay compensation for a deterioration of the goods or for any benefits achieved, if the use or the deterioration is the result of handling the merchandise in a way that exceeds the assessment of its attributes or functionality. “Assessment of attributes or functionality” is defined as testing and trying out the respective merchandise, as it is possible and common in a shop. Obligations with regard to the refund of payments must be met within 30 days. For you this period begins with the dispatch of the merchandise or the send date of the return request, for us with the receipt.

Please note that we can only accept returns from the country that the shipment was sent to. If the shipment was sent to France, for instance, we can only accept a return from France.

The costs of your order will be charged to your credit card or bank account. In case of a return, your relevant card or bank account will be credited. However, any losses that are caused by currency fluctuations will not be refunded.

If you have any queries considering your return rights, please contact us at: band@bandofcreators.com or +4 0754 041 735.

If you encounter any problem with your order that can`t be solved via the above email or phone, please get in contact for a free reconciliation with Camelia Sas at camelia.sas@bandofcreators.com

Chapter 12 Privacy

12.1. All customer data are saved and processed by Band of Creators solely in accordance with the relevant data protection laws. In particular, personal data are being collected, saved, and used exclusively for the purpose of processing the order or with your explicit consent. Furthermore, addresses and ordering data are collected, processed and used for internal marketing purposes. 

12.2. In case you would prefer your personal data not to be used and processed for internal marketing purposes, simply inform us by post or email at band@bandofcreators.com. Please be aware, however, that this does not apply to the data that are necessary to process your order. 

12.3. We do not forward personal data to third parties except with regard to subcontractors of Band of Creators that require the transfer of data to process the order. 

12.4. SC Make a Wish SRL is a personal data processor  in course of attestation by the National Authority of Personal Data Surveillance (ANSPDCP) with  registration number 894521414978 /14.06.2014.

Chapter 13 Choice of Law, Effectiveness

13.1 Romanian law shall apply.  

13.2 In case that one or more provisions are invalid, the validity of the remaining provisions shall remain unaffected.

Last update: November 5, 2018